Ben Alkire

Community Moderator
  • Total activity 110
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Activity overview

Latest activity by Ben Alkire
  • Ben Alkire created an article,

    Welcome to your Help Center!

    Welcome to your Help Center! The Driver’s Assistance portal will be one of your best resources when utilizing the DeliverThat platform. You can access quick information on policies and troubleshoo...

  • Ben Alkire commented,

    I would suggest calling the hotline, 3156303330, or emailing driver@ideliverthat.com. I personally am unsure what restrictions you are referring to or what occurred a few days ago.

  • Ben Alkire commented,

    As the contractor, you must ensure the routes you have accepted align correctly and can be done at the times listed. We reserve the right to preserve any delivery based on poor logistics, routing, ...

  • Ben Alkire created an article,

    Dress Code/Appearance

    DeliverThat is primarily a pre-scheduled catering delivery platform. Most of these deliveries will go to business offices, doctor's offices, schools, and other venues. To meet the expectations of ...

  • Ben Alkire created an article,

    Non Deduction Policies

    DeliverThat as a platform is built on communication from its drivers, in-house staff, and restaurants. This is the number one factor in executing deliveries correctly and successfully. To ensure t...

  • Ben Alkire commented,

    In the simplest terms, we realistically may not know what happened. We have a direct integration with ezCater so when they cancel their deliveries they are just pulled from our system. It is not a ...

  • Ben Alkire commented,

    Hi Katherine, I would suggest reaching out to the hotline in real-time when these scenarios happen. The most likely answer is that ezCater canceled the deliveries in which case you should have rece...

  • Ben Alkire commented,

    Hey Michael, we have full trust in our drivers and understand more than most that accidents/things out of your control can happen. The only thing we ask on our end is to be made aware as soon as po...

  • Ben Alkire commented,

    Hey Walter, thanks for reaching out. We will follow up with driver relations to find a resolution for you

  • Ben Alkire commented,

    Hi Corey, thank you for your comment. At DeliverThat, we actually do pay for your wait time at the restaurant. We pay $5 for every 15 minutes you wait past the pickup time listed. All you would nee...