Skip to main content

Deduction Policies

Comments

10 comments

  • Corey Martinez

    I feel being at the pickup location early is okay, but being fine for having the meals not ready is another thing. I was at the restaurant 20 minutes early for a pickup and the order pickup was at 11:14 am which the restaurant opens at 11:00 am, so I've been told that the order wont be ready by the pickup time. As I waited for the order to be made, I finally loaded it up and I was already running behind due to the timing  was off to pickup and drop off. I reached out to dispatch and the person who order the food to let them know that the order is still not ready and I am patiently waiting for the meals to be done. Once the order was ready, I started to deliver the food after loading up the order in my vehicle and reach my destination as soon as possible. So I feel there should be a more reasonable schedule for the order to be ready and not to deduct my current delivery especially for my first time working for this team. So please hear me out on this task and just giving you my honest words about my delivery experience in person.

     

    1
  • Ben Alkire
    Community Moderator

    Hi Corey, thank you for your comment. At DeliverThat, we actually do pay for your wait time at the restaurant. We pay $5 for every 15 minutes you wait past the pickup time listed. All you would need to do is contact support and let them know when your wait has started and when you leave the restaurant. This would not reflect negatively in any way on your account with DeliverThat. This is actually a very common occurrence on our platform

    0
  • William Washam

    I was fined for a no show and delivery was complete. Had gotten signature at restaurant and pic of drop. I've told them this several times and no corrections made.

    1
  • Ben Alkire
    Community Moderator

    Hey Walter, thanks for reaching out. We will follow up with driver relations to find a resolution for you

    0
  • Michael Washington

    Why is this the only place that takes earned money away?? The really frustrating part is you trust drivers to deliver food to customers during a pandemic but there's no trust they had an extenuating circumstance or event that resulted in being late or canceling without proof!?!?

    0
  • Ben Alkire
    Community Moderator

    Hey Michael, we have full trust in our drivers and understand more than most that accidents/things out of your control can happen. The only thing we ask on our end is to be made aware as soon as possible so we can find a solution for our partners and their customers. We do have to file tickets on our end to follow the policies we have in place, but when you receive the email regarding that ticket, you are able to respond directly to that and explain what happened on your end. In no way do we want or look to take money away from the drivers on our platform but should we have to refund a partner or customer for the issue, we do find resolution through these policies. 

    0
  • Bobby Pierre

    What are the policies around excepted offers being recalled?

    0
  • Ben Alkire
    Community Moderator

    As the contractor, you must ensure the routes you have accepted align correctly and can be done at the times listed. We reserve the right to preserve any delivery based on poor logistics, routing, or timing. There should always be clear communication when a delivery is removed, though. You will receive an automated "Bad Route" text if you have a route that needs to be addressed, and from there, you would receive an additional text if our in-house team has to go ahead and remove what could not be done. We also pay out for any delivery that is canceled by our partner under 2 hours to the pickup time listed, of which you would be notified through text as well.

    0
  • Bobby Pierre

    I specifically accepted 3 offers from me that were not, under any of the restrictions mentioned a few days ago. 

    1
  • Ben Alkire
    Community Moderator

    I would suggest calling the hotline, 3156303330, or emailing driver@ideliverthat.com. I personally am unsure what restrictions you are referring to or what occurred a few days ago.

    0

Please sign in to leave a comment.