The Delivery is Under 3 Hours to the Pickup Time
- Contact the DeliverThat Driver Hotline Immediately at (315) 630-3330
- Please gather any documentation of why you cannot deliver the order to provide to Driver Relations.
The Delivery is Over 3 Hours to the Pickup Time
- If your delivery is over 3 hours to the pickup you can release it without penalty and do not need to contact DeliverThat. If the delivery is scheduled to be picked up before 9 am then you will need to release the delivery before 9 PM the night prior to the pickup date.