When you accept a delivery in the DeliverThat app, the below image is what you will see.
To start, you will see the Order ID at the top, as well as the customer’s name. In the top right corner by the date and order ID, you will see three dots side by side. To release a delivery you do not want, click those dots and select ‘release to another driver’. You can also see the pickup and drop off addresses for this order, as well as the times you should be arriving at both the pickup and drop off. The contact button will allow for you to reach out to the customer directly should you need some assistance at the drop off. Finally, you should be sliding the “Start the Job” task bar when getting in your vehicle to head to the pickup location.
Scrolling down slightly, you will see a view similar to this:
At the top of this view, you will see a few icons for signature, photo, camera, etc. The signature button is used to get a signature by a store employee, thus completing task 2 of 4. The notes button is there for you as the driver to leave any notes or feedback that happens during your delivery. Press the camera button to complete task 4 of 4 to capture a photo of the order after you have completed the setup.
As we start to get into the specs of the delivery, you can see that the sections are listed by letters, making it easy to communicate this information to drivers who have questions about the order. First is the date of the delivery, pickup time, and drop off time. These fields are detailing when the order will take place and the time window we have to successfully execute the delivery. The next 3 fields are order cost, estimated distance, and drive time. The order cost will tell you how much food the order consists of (not the contents of the order) if the order gets near $800 or more, we reach out to the driver to confirm they can handle this on their own or if we need to send an additional driver. The estimated distance and drive time is self explanatory. Special delivery instructions are important to the driver to ensure a smooth drop off.
Finally, you have the view of the compensation details for the delivery. Delivery commission is the base commission you as a driver will receive for completing the job. Extra mileage commission is the amount of money the driver will earn when their order is going 10+ miles away from the pickup location. Surge commission is an additional commission dependent on the job's requirements. Gratuity is also 100% paid out to the driver. On EzCater orders, drivers will receive a tip pool which is spelled out in the app, if the order is from a direct partner, there will be an amount in this section that the driver will receive. Adjustments and incentives, as well, are paid out 100% to the driver.