All accepted deliveries are your responsibility to complete at the pickup and drop-off times listed in the DeliverThat app. Any delays caused by driver tardiness or poor scheduling will be your responsibility. If you have multiple deliveries during the day, ensure every delivery can be picked up and delivered at the exact time listed in the DeliverThat app. Follow the steps below to understand better the process for completing a delivery:
1.) Always go online in the app 1 hour before the pickup time. When leaving your house for delivery, make sure you start task 1 by sliding the taskbar 'slide to start the job'. We recommend using Google Maps or Waze to navigate pickup and drop-off locations.
2.) When you arrive at the pickup location, this task should automatically complete when you are close to the restaurant. Please slide 'Arrive at Restaurant-name' if it does not automatically complete this task.
3.) Collect the food and obtain a restaurant employee's signature in the 'Add Signature' task. A signature from the restaurant employee eliminates the risk of being blamed for any missing food. Slide 'Depart Restaurant-name' after the food has been handed to you.
4.) When you arrive at the drop-off location, the 3rd task will complete automatically for you. If, for any reason, it does not complete automatically, slide the task labeled 'Arrive at Drop-off' to complete this task.
5.) To complete the delivery, find the customer or colleague at the drop-off location to direct you where they would like the delivery. Always attempt to set up the delivery unless told otherwise. Take a picture of the food set up and upload the image in the 'Complete Delivery' task. Once uploaded, slide the 'Complete Delivery' task and leave the drop-off location.
If you have any other questions, please watch the DeliverThat App Tutorial.