DeliverThat Driver Appearance Expectations

At DeliverThat, we take pride in providing professional, high-quality service to our restaurant partners and their customers. A key part of that service is the way our drivers present themselves. Your appearance directly impacts a merchant’s brand reputation, and many of our partners expect a professional presentation from the drivers handling their orders. Dressing appropriately helps build trust and ensures a positive experience for everyone involved.

Why Appearance Matters

When you arrive for a delivery, you are representing not only yourself but also DeliverThat and our restaurant partners. Maintaining a professional appearance reinforces confidence in the service we provide and helps strengthen relationships with our merchants. Failure to meet these expectations can result in negative feedback, refunds, loss of trust, and even refusal of service.

Accountability & Enforcement

As noted in the driver onboarding process, all drivers should follow the Driver Appearance Guidelines to uphold the level of professionalism our partners expect. Merchants have the ability to provide real-time feedback to our support team regarding driver appearance. 

It’s important to note that merchants may refuse service to drivers who arrive without proper attire and equipment. Additionally, drivers who fail to meet appearance expectations may face account suspension or removal based on these Professionalism Incidents.

Driver Appearance Guidelines

✅ Recommended Attire:

✔ Long hair pulled back and secured
✔ Facial hair kept neat and trimmed

✔ Polo or Collared Shirt
✔ Dark pants, jeans, khakis, or khaki/dress shorts
✔ Closed-toed shoes
✔ Plain or DeliverThat-branded hats

❌ Avoid the Following:

✘ Distressed or ripped clothing
✘ Attire or gear with logos of other gig economy brands
✘ Sweatpants, hoodies, or pajamas
✘ Sandals or open-toed shoes
✘ Tank tops or gym shorts
✘ Loose, long hair that is not secured

By maintaining a professional appearance, you help us provide a higher level of service and ensure that customers receive a positive experience. Thank you for helping us uphold these standards!