Delivering alcohol as part of a meal order requires verifying the recipient's age through an ID check. Equally important is confirming the customer's intoxication level to ensure a safe delivery.
This guide provides essential steps for verifying IDs, assessing customer sobriety, and what to do in case a delivery must be declined. Re-watch the education video here as needed.
Steps for Alcohol Delivery:
Steps for Verifying ID:
Valid Forms of Identification:
- Check that the customer's ID is an official document like a driver's license or passport.
Check the Expiration Date:
- Ensure the ID is not expired. Expired IDs cannot be accepted for alcohol delivery.
Confirm the Person Matches the ID:
- Compare the photo on the ID to the person receiving the order. They should visibly match.
Check for Alterations or Tampering:
- Inspect the ID for any signs of changes or tampering. The ID should look original and unaltered.
Verify the Date of Birth:
- Confirm that the birthdate on the ID meets the legal drinking age requirement. Use this site as a quick reference for the date of birth required.
Look for Holograms and Security Features:
- Genuine IDs usually have special features like holograms or watermarks. Look for these to ensure authenticity.
Use the Driver App for Signature Confirmation:
- After verifying the customer's ID, request them to sign in the driver app to confirm receipt of the alcohol delivery.
How to Verify a Customer Isn't Overly Intoxicated:
When delivering alcohol, it's essential to make sure the customer is not too drunk to receive their order safely. Here are some signs to look for:
- Slurred speech or difficulty speaking clearly
- Unsteady movements or difficulty walking
- Confusion or lack of awareness
- Unusual behavior or aggression
If you notice these signs or have any doubts about the customer's condition, it's important to use your best judgment. Politely decline the delivery and report the situation to DeliverThat support.
What to Do in the Event You Must Deny Alcohol Delivery:
If you must decline an alcohol delivery:
- Politely explain the reason for refusal, such as an invalid or expired ID or signs of intoxication.
- Reassure the customer they will be refunded as appropriate by the store.
- Contact the DeliverThat Hotline immediately to coordinate the return of alcohol.
- (315) 630-3330
- Return the ENTIRE order to the store/restaurant as instructed.
Note: Drivers will be compensated a minimum of $15 for the return trip of the alcohol contents to the store/restaurant.