Need live delivery assistance? Reach us at our Live Support Hotline: 315-630-3330 via call or text!
- When should I call?
- For urgent, time-sensitive matters such as but not limited to:
- You're having a late cancellation, and we need to find a backup driver.
- You see that our team has reached out to you.
- If you are running late for your delivery and will be more than 15 minutes late.
- The app is not functioning properly.
- There is an escalation with the customer or restaurant staff.
- For wait times that you know will impact other deliveries.
- For urgent, time-sensitive matters such as but not limited to:
- When should I text them?
- For non-urgent scenarios and non-time-sensitive situations such as but not limited to:
- If you are running late for your delivery and will be less than 15 minutes late.
- Any general questions that you have about all things live delivery.
- You were unable to set up the food at the drop-off.
- For non-urgent scenarios and non-time-sensitive situations such as but not limited to:
For account, onboarding, app help, or non-delivery queries, connect with our Driver Experience Team: 424-407-4683 or driver@ideliverthat.com.
We're here to support you! 📞
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